Frequently Asked Questions

Not everyone prefers to buy online and that’s absolutely fine! If you’d rather speak to someone to set up your appliance cover, just give our friendly inbound sales team a call on 0800 652 6789. Lines are open Monday to Friday, 9am–6pm, and Saturdays and Bank Holidays 10am–1pm.

If you’ve chosen email, your agreement letter should arrive within 5–10 minutes of completing your sign-up. If you’ve opted for post, you should receive it the next working day, depending on Royal Mail delivery times.

When your cover is due for renewal, we’ll send you a reminder via your chosen contact method (email or post). If you’re happy to continue, there’s nothing you need to do – your cover will renew automatically.

No – we offer unlimited call-outs with no excess fees.

Not at all! As long as your appliance is in working order, we’ll cover it – no matter its age.

A 28-day exclusion period will apply in the first 12 months of your plan before you can request any services, unless you have provided evidence of previous cover in which case we can waive this. You’ll find the official start date in your terms and conditions, included in your welcome pack.

Your cover will last as long as you continue to pay or until you cancel.

It couldn’t be easier – your cover automatically renews with each payment, so there’s nothing you need to do. We’ll be in touch ahead of your renewal date to keep you informed.

If you buy online then we only currently offer the ability to pay monthly via Direct Debit. However, when you are live, if you wanted to change this then please contact us as we can offer annual or quarterly payments via Direct Debit or even via card. Give us a call if you would like to discuss this further.

No problem! Just let us know via our form fill on the Contact Us page or call our Helpdesk on Freephone 0800 652 6789, and we’ll be happy to email or post a copy to you.

We understand that things change! If you need to update your bank details, address, or anything else related to your cover,  Just let us know via our form fill on the contact us page or contact our Helpdesk on Freephone 0800 652 6789.

If we’re unable to repair your appliance due to unavailable parts or any other reason, we’ll replace it with one of the same or similar specification at no cost.

We’ll offer a free option, and if you’d prefer a like-for-like or upgrade to a higher-spec model, you can simply pay the difference in cost.

No – all parts and labour are included in your cover.

With Home Appliance Guard cover, there are no restrictions on how many times you can request a repair.

Requesting a repair couldn’t be easier. Just call our dedicated Helpdesk on Freephone 0800 652 6789. Our fully trained, UK-based team is available six days a week to help. They’ll aim to resolve the issue over the phone, and if that’s not possible, they’ll arrange for an appliance engineer to visit your home.

Home Appliance Guard has an extensive nationwide network of fully qualified appliance engineers. So when you need a repair, we can arrange for an engineer local to you, which means quicker response times.