Privacy & Cookies Policy

(i) As necessary to enter into a contract with you (including the use of automated decision making in regards to fraud detection, prevention and scoring);

As necessary to fulfil our contract with you (including to recover any amounts owing);

We may also process information concerning your health where you choose to provide it and we’ll use this information only as necessary to fulfil our contract with you.

ii) For our legitimate interests in:

a. registering your appliance or device,

b. undertaking marketing (about our products and services and those of our third-party partners) by post, telephone, email, online platforms and/or other electronic messaging services including social media;

c. market research;

d. customer surveys;

e. printing services;

f. checking and verifying your identity and contact details;

g. recording your conversations for training, quality and compliance purposes;

h. for analytics, modelling and profiling for marketing and pricing purposes; and

i. detecting and preventing crime, including fraud.

(iii) Where required to do so by law.

(iv) We may also ask for your consent to some uses of your information. To help us serve you in a way that’s sensitive to your individual needs, we may with your consent collect and use information about life circumstances that could need extra support, such as an urgent repair. The information might for example relate to a disability or health condition, or you might be caring for someone or going through a life event. Providing this information is entirely optional, to help us offer you the best possible service and will not be used for any other purpose – this is in line with our regulatory obligations.

for a copy of the personal information you provided to us to be sent to you or a third party in a commonly used, machine readable format

to update or correct your personal information to keep it accurate

to delete your personal information from our records if it is no longer needed for the original purpose; and

to restrict the processing of your personal information in certain circumstances

contact us in relation to a decision based solely on automated processing (including profiling) necessary for entering into a contract with us, to express your point of view and to contest the decision; and

where we rely on your consent, withdraw that consent at any time.

Please note that the above rights are not absolute and certain exemptions apply to them.

You can also make a complaint to the Information Commissioner (www.ico.org.uk) if you feel your personal information has been mishandled.